How Syracuse Movie Theaters Connect With Their Own Audiences How Syracuse movie theaters connect with their own respective audiences

Syracuse movie theaters find new ways to get people to come to the cinema

REPORTER: If you take a ride down East Seneca Street in Manlius, New York, you might miss it. right in between Mrs. Kelder’s cakes and is Manlius Art Cinema. It is a small single-screened movie theater that has been around for over a century. Nat Tobin has owned the theater for nearly 30 years. It’s his passion.

NAT TOBIN: It’s an honor to be able to have people respond the way that they have to the theater.

REPORTER: But before you can sit in front of the screen, you must get your ticket. There are no virtual tickets here. It’s all red ‘ADMIT ONE’ paper. After you get your ticket, you will find Tobin’s wife Eileen Lowell next to the popcorn machine. Lowell once worked as a teacher at Seneca Falls High School. But now she is

EILEEN LOWELL: Chief popcorn maker and meter and greeter at the Manlius Art Cinema.

REPORTER: The couple loves running this blast from the past. and there is one thing that keeps them going.

NAT TOBIN: We survive on our relationship with the audience.

REPORTER: For Syracuse movie theaters the bond between them and the audience is crucial. But since the start of the pandemic, that relationship has been tested. According to Box Office Mojo, 2021 is still far behind 2019 in total gross. That year movies made $11.3 billion. This year, not even $4 billion. Communications professor Kendall Phillips says that streaming plays a crucial role in this as well. While it was around before the pandemic, COVID-19 has made it the new normal.

KENDALL PHILLIPS: And once something is normal, now, it’s gonna be a struggle for Hollywood to get people back in.

REPORTER: But another issue is abundance. The National Association of Theater Owners says there are over 40,000 movie screens in the U.S. And within Syracuse, there are plenty of options. One such is at the Destiny USA shopping complex. It is home to 17 screens owned by Regal Cinemas, a popular movie theater chain. You go up an elevator and then visit the giant concession stands. It is a very different experience from Manlius. But moviegoer Adam Walton likes the convenience of being in a mall as well. As Walton comes to see House of Gucci, he likes being in Destiny USA.

ADAM WALTON: Well it’s the only local mall really that has everything you need.

REPORTER: But down the road from Destiny is another venue. In Camillus, New York is Movie Tavern Syracuse. It is a dine-in movie theater. You heard that right. That has changed since the pandemic and you now use an app to order food. General Manager Kip Wotanowicz is finding new ways to bring people to the theater.

KIP WOTANOWICZ: We have a lot of alternative content from different fads and events, religious base movies that bring in a different audience. There’s, there’s talk about having live sports in one of the theaters.

REPORTER: These unique experiences are now part of how movie theaters want to connect to audiences. But Manlius moviegoer Rick Jones likes a more personal touch.

RICK JONES: I like when they get up in front and describe the movie we’re going to see and a little bit of the history, the direction, and the acting.

REPORTER: To those at Manlius,the personal experience matters most.
HENRY O’BRIEN,WAER NEWS

SYRACUSE, N.Y. (NCC News) – If you take a car ride down East Seneca Street in Manlius, New York, you will see a variety of restaurants and stores. But if you drive too quickly, you might miss an establishment that has been in existence since 1918. Crammed in between the pottery store Feats of Clay and the custom bakery Mrs. Kelder’s Cakes, you will find the Manlius Art Cinema movie theater.

As you enter the building you will find Nat Tobin, who has owned the theater for 29 years, at the ticket stand. He runs the single-screen with his wife Eileen Lowell. Tobin describes running the theater not just as a moderate money-making endeavor but as his passion.

“It’s an honor to be able to have people respond the way that they have to the theater,” Tobin said. “And it’s something that I take a lot of pride in.”

Tobin will give you a red “admit one” ticket and then you can get your popcorn from Lowell. She previously worked as a teacher at Seneca Falls High School but is now the “chief popcorn maker” and meeter-and-greeter at Manlius Art Cinema. While the couple loves the theater, their relationship with the audience remains crucial. The couple has gotten very close with several of the patrons and it now feels like a family.

“We survive on our relationship with the audience,” Tobin said.

However, due to the COVID-19 pandemic, that relationship was nearly non-existent in 2020 like it was for nearly every movie theater in the United States. According to Box Office Mojo, 2021 is still far behind 2019 in total gross. That year, films made $11.3 billion dollars. This year, the figure is at $3.6 billion. Syracuse University Communications professor Kendall Phillips says that streaming plays a crucial role in this lack of box office as well. While streaming was prominent before the pandemic, COVID-19 has made it the new normal.

“And once something is normal, it’s gonna be a struggle for Hollywood to get people back in,” Phillips said. “I think this will be a long-standing, maybe even permanent change in the way we go see motion pictures.”

Along with streaming, the abundance of movie theaters proves to be an issue as well. According to the National Association of Theater Owners, there were 40,998 movie theaters in the United States in 2020. Within the Syracuse area, there are plenty of options.

One particular venue is at Destiny USA shopping complex. It is home to 17 screens owned by Regal Cinemas, a popular movie theater chain that has 514 theaters according to its website. Unlike at Manlius Art Cinema, you go up an elevator and then visit the giant concession stands. Adam Walton goes to Destiny USA to not just see movies like Ridley Scott’s new film, “House of Gucci”, but also to have an experience at the mall.

“Well it’s the only local mall that has everything you need,” Walton said.

Sign of Regal Cinemas
There are 17 screens at Destiny USA. They are owned by Regal Cinemas, a popular movie theater chain.
© 2021 Henry OBrien

However, Destiny USA is not the only movie-going experience in the area. In Camillus, New York, is Movie Tavern Syracuse. It is a dine-in movie theater, where employees would serve you food as you watched the film. But this has changed since the start of the pandemic. Now, moviegoers will order the food from an app on their phone.

Kip Wotanowicz, the General Manager at Movie Tavern Syracuse, finds the app to be simpler for both moviegoers and servers. This is one of the many aspects of the moviegoing experience that Wotanowicz looks to experiment with.

“We have a lot of alternative content from different fads and events,” Wotanowicz said. “Religious-based movies that bring in a different audience. There’s talk about having live sports in one of the theaters.”

While these are new innovations that could change the moviegoing experience, some moviegoers, like Rick Jones, likes a more personal touch at the theater. He appreciates Manlius Art Cinema for the experience it creates, which is what matters most at Manlius.

“I like when they get up in front and describe the movie we’re going to see and a little bit of the history, the direction, and the acting,” Jones said.

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